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COMPANY INFORMATION is an online store selling handmade tools for agricultural and livestock work, and handmade knives of the Greek company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL HAND TOOLS,” with the distinctive title "TELIS GIANNENA".

The company "TELIS GIANNENA" is active in the field of handmade tools for agricultural work and livestock work, and handmade knives.

"TELIS GIANNENA" trade knives, kitchen utensils and agricultural tools for professional use only. Our items must be used exclusively by professionals with knowledge and expertise in their use. The company's goal is to promote exclusively the professional use of tools

Company Headquarters Address: 1 Zappa, P.C. 45444, Ioannina, Greece.

Contact e-mail:

Contact Tel: (+30)2651029166


The use of our online store and the realization of purchases through it are determined and governed by the following terms and conditions. Before entering and using our online store, read carefully and make sure that you understand, and you agree with these terms, rules, statements, and conditions. Further use and browsing of the website, implies explicit and unconditional consent and acceptance of the terms on behalf of the user. The products sold through the website are intended for purchase and own use and not resale. The listed prices of the products include VAT 24%. The company reserves the right to modify or change the content of the website at any time, without prior notice to users.

The visitors/users of the website are responsible for checking periodically for changes in these terms of use. The company informs users through this page about any changes in the terms of use and transaction. Any modification or change is not valid and does not affect the orders already placed to be executed. The terms of use of the website and the transactions carried out through it do not affect provisions of compulsory law. The contracts of the online store are made in Greek and are translated into English, which are declared as understandable (writing and reading) by the user.

The use of the online store by minors is prohibited. On entering the webpage the user states that they are an adult and commits themselves to not allowing the use of their login details (username & password) to minors. The user is responsible for any such use and thus is kindly requested to follow the basic rules of internet security and transactions through it.


The company is committed to the quality and validity of the information provided, as well as to the essential features of the products posted on the website. In good faith, the company is not responsible for technical problems arising during the operation of the website as well as typographical errors occurring while posting the products that appear on the online store site.


The company cannot guarantee the availability of the displayed products. However, it is committed to timely informing end consumers about any product unavailability. The company is only responsible for gross negligence and deceit, in case of delay in the execution of orders. The company is not responsible for any delay in product delivery through Courier companies. The company is not accountable for any technical problems occurring while visiting the site related to the compatibility of the user's equipment with the specific internet use. The company is not responsible for content hosted on third-party websites to which the user is transferred through links on this website. Access to third-party content through is carried out only on visitors' own responsibility. However, the online store is committed to not hosting or not referring its users to malicious content. The pictures of products displayed at are likely to differ with regard to colours in comparison with the actual appearance of products. The handmade products the store trades in are liable to present minor differences from the dimensions and weight written in their description as such slight deviations always characterise the uniqueness of a handmade product. In any case, if dimensions or weight are not satisfactory for the customer, possibility to return the product is offered on condition that the requirements stated in the RETURN POLICY paragraph 5 are met.


The users of the online store's website accept and commit that they will not use the online store of the company to send, publish, and in general in any way transmit illegal, harmful, threatening, racist, offensive, defamatory, vulgar, obscene, libelous or harmful to minors content. Such content may not be retransmitted following the law and the provisions in force. In addition, visiting the site and conducting transactions through it are to be carried out for personal and private use and exclusively for legal purposes and in ways that do not restrict or prevent use of the site by third parties. The visitor is obliged to use the internet site abiding by the law, moral values as well as the stipulants presented here, and not to proceed to actions or omissions which may cause damage or dysfuntion and affect or endanger the provision of services of Users are not to transmit inside information, proprietal and confidential information obtained or disclosed as part of transactional relations or stipulated in confidentiality agreements nor to infringe any pattent, trademark, copyright or other proprietary rights. Finally, they may not intrude on or install software viruses or any other code, files, or programmes designed to interrupt, damage, corrupt, or block any computer software or hardware, whether intentionally or unintentionally, in violation of current Greek and EU Community legislation and its provisions, nor may they harass third parties in any way or content, or use the website to collect or store users' personal data.


The online store does not accept returns of consumables and products that have been damaged at customer liability. Such products should be in excellent condition so that they can be resold. The return of products that meet the requirements must be made within 15 working days from the date of purchase and a replacement with another product – if available - or refund is offered. For product returns, the customer will be charged with 5 euro shipping cost. The customer should see to the safe packaging of the product to be returned, preferably in its original case or box if intact. The customer is entitled to free product replacement, with packaging and shipping costs borne by the company in case of wrong product being sent. The company is committed to inspecting its products before packaging and shipping.


Order cancellation can be done in the following cases: 1) Before order completion: quantities of products can be removed from cart during the electronic ordering process. 2) After order completion, but before the product has been received by the cooperating Courier company. Call 26510-29166 or contact for immediate order cancellation.


Confidentiality is taken for granted.The basic principles governing conventional transactions also apply in the case of e-commerce. All information transmitted to the company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL HAND TOOLS by the user/member is confidential and the company PITENI OURANIA RETAIL TRADE has taken all necessary measures to use it only to the extent deemed necessary in the context of the services provided.

Among the aforementioned measures the most important ones are the following:

Access to customer transaction information is strictly allowed to authorized personnel and only when necessarye.g. processing requests.

The company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL HAND TOOLS does not disclose customer or transaction details, unless written authorization has been granted by the customer or this is imposed by court decision or other public authority order.

In case third parties are used by the company to its support systems, the company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL HAND TOOLS undertakes responsibility to ensure confidentiality.

The customer is entitled to request and receive any information kept about them as well as demand correction in case existence of error is proven.

For own safety, customers are kindly requested to handle all information provided through the service as private and confidential and not to disclose any to third parties.


The website is the official website of the company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL HAND TOOLS. All content posted is the intellectual property of the company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL TOOLS and is protected according to the relevant provisions of Greek law, European law, and international conventions. Any copying, reproduction, republishing, uploading, downloading, processing or misleading the public about the actual content provider of the website is prohibited. The names, images, logos and insignia that represent the company PITENI OURANIA AGRICULTURAL RETAIL TRADE OF HAND TOOLS, and third parties contracted with it as well as their products or services are exclusively intended for use by and are protected by Greek, EU and international laws on trademarks, industrial and intellectual property and unfair competition. In any case, their appearance and display on the website should in no way be construed as transfer or assignment of license, or right of use.


On visiting the pages of one may be asked to state personal information about themselves (name, surname, email address, shipping address, etc.) as a rule for orders to be processed.Any personal data declared anywhere on the pages and services of the websites are kept exclusively for reasons related to one's transactions, improvement of provided services and guarantee of operation of the respective service and are not to be used by any third party (except where provided by law to the competent authorities only). In any case, the personnel of the company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL HAND TOOLS having access to personal data is specific and access of unauthorized persons to personal data is prohibited. Every reasonable measure to secure personal data has been taken. The website uses cookies. By using the website you accept the use of cookies for as long as you remain on it.


Charges in foreign countries are calculated depending on the destination country of product shipment. The company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL TOOLS HAND

Countries within the European Union as well as countries with a common legal framework are not burdened with additional charges and customs clearance as they are subject to a common legal framework with the company PITENI OURANIA RETAIL TRADE OF AGRICULTURAL HAND TOOLS.